Enabling Enterprise to SaaS
Jul 22
The software industry is being significantly transformed as traditional, on premise server applications with perpetual software licences are being re-architected to reside online and operate in an On Demand model. While this new generation of Software-as-a-Service (SaaS) solutions are delivering real business benefits, the new approach also creates new vulnerabilities that require a new level of business discipline to mitigate these risks.
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The real hands on experience in implementing end-to-end SaaS for Enterprise customers are in short supply. The details of what a typical SaaS transformation/adoption entails and how it impacts existing and surrounding capabilities are not well-known. Few customer-focused leaders have had the opportunity to lead a SaaS initiative from concept to deployment in a large scale, high volume customer environment. Typical customer solutions have suffered from a combination of complex architectural environments and cost-only focused feature sets therefore binding the customer with less flexibility and less opportunity to scale in future. The impact of these shortcomings has resulted in suboptimal customer experience and failures to meet operational needs.
Though SaaS model is a cost effective solution for augmenting the growth plans in today’s unprecedented time, it requires immense focus on both technology and organisation factors to make it success on all fronts. It becomes mandatory to understand and answer questions around current landscape of the business (eg: current IT solutions, SLA, user count, operational model, contract bindings), business requirements (eg: business goals, measurable objectives, security, regulatory requirements, application-database migration, QoS), organisational effectiveness (eg: employee mind shift, skill gaps, change management) and technology & operations (application enhancement, development, migration complexities, architectural design based on government regulation) etc.
The complexity associated SaaS implementation can be managed and effectively controlled if we plan considering all the options not just technology alone.
Therefore, it is imperative that SaaS enabled organisation put the right safeguards in place to mitigate these challenges.
For requesting a white paper on “Enabling Enterprise to SaaS - From Conceptualization to Implementation” pls. contact vishal.kumar@synverse.com
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