It is quite obvious for various reasons that customers are always right. This fact under no circumstance can be treated as wrong especially in this recession where companies are looking to maintain good ongoing relations with what chunk of customer list they hold. This blog is not to take side of any parties involved rather takes a microscopic view while visualizing where the fault lies and who is accountable for such failures if not customers.

Project manager covers a good ground of what we call as delivery, more specifically successful delivery. If the engagement is big, project managers normally have a smooth sailing in dealing with people and managing the dependability among stakeholders without getting intrinsically involved in project delays or failures as there are number of other reasons to think on, the biggest being the people issue. On other hand if the engagement being managed is too small with no process and accountability followed either at customer end or at service providers end project managers become sole responsible for any and every issues. Here the accountability can’t be passed as the name “Project Manager” is assigned to only one person responsible for managing project no matter whose bucket is filled with flaws.

Senior management view of whole scenario naturally tends to get biased seeing the escalations and not getting involved into nitey grity of root causes of underlying issues. Project managers no doubt are responsible for issues raised by customers but it’s also true that alone project managers can’t be blamed if underlying root of problems are not fixed.

Think Think & Think…..and again its a blame game - with no results.

Is it only project manager or senior management also who should be held responsible for any doing which hampers the projects due to immature processes and lose control on delivery capabilities due to recession where everyone thinks of saving money?

Synverse project management office takes these issues before hand and implies necessary actions while dealing with projects of any size as a result delivering the WIN WIN situation for customers.